Privacy Policy

This privacy policy sets out how DK AVS Ltd uses and protects any information that you give DK AVS when you use this website.

DK AVS is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

DK AVS may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from May 2018.

What we collect

To be able to provide a repair service we need to obtain the following information:

  • name
  • Contact information including email address
  • Return address including postcode
  • Product information to effect your repair
  • I.E Manufacturer, Model, Serial Number
  • If your repair is covered by warranty, we are required to obtain a copy of your proof of purchase without we cannot submit a warranty claim.


No data is used for any purpose other than managing your repair, we keep the data only for as long as its required after which we delete customer information leaving only product – repair detail.

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web application to respond to you as an individual.  The web application can tailor its operations to your needs, llikes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data your choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not goverened by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We do not use your personal information to send promotional information, we do use to update you on a repair.

Personal information will be removed from our systems when we do not require.

If you would like a copy of the information held on you please write to:

DK Audio Visual Services Ltd
Unit 17 Gatwick Metro Centre
Balcombe Road

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.