Privacy Policy

This privacy policy sets out how DK AVS Ltd uses and protects any information that you give DK AVS when you use this website.

DK AVS is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

DK AVS may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from May 2018.

What we collect

Essential data —  To be able to provide a repair service we need to obtain the following information:

  • name
  • Contact information including email address
  • Return address including postcode
  • Product information to effect your repair
  • I.E Manufacturer, Model, Serial Number
  • If your repair is covered by warranty, we are required to obtain a copy of your proof of purchase without we cannot submit a warranty claim.

Usage data — when you visit our site, we will store: the website from which you visited us, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, the country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.

 Security

No data is used for any purpose other than managing your repair, we keep the data only for as long as it’s required after which we delete customer information leaving only product – repair detail.

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web application to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

We use Matomo to analyse where our users go on our website and how many visitors we get a month, although this does not use cookies if you do not wish to be tracked you can opt-out here:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We do not use your personal information to send promotional information, we do use it to update you on a repair.

Personal information will be removed from our systems when we do not require it.

If you would like a copy of the information held on you please write to:

DK Audio Visual Services Ltd
Unit 17 Gatwick Metro Centre
Balcombe Road
Horley
Surrey
RH6 9GA

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.