PLEASE NOTE:
We are unable to offer repairs to Film Cameras or Professional Video Camcorders.
Online Repair Request
Please provide the exact product details and a full fault description. Please ensure that all fields are completed including full contact details (with e-mail address). This will enable us to keep you updated with the repair progress and to notify you of an estimate or repair completion.
Please print the completed request form to send with the product and retain a copy for your reference. Your personal details will only be used for the purposes of contacting you regarding your repair, including any required financial transactions. This would only be by DKAVS Ltd.
In the case of a warranty repair, your details will be passed on to Panasonic. Your details will not be passed to any other organisation without your permission. Please be advised that we will report and pass on to the police or authorities any recorded footage on your product, the content of which is found to be of a nature that we believe may be illegal.
If you do not receive a confirmation email from us then you may have supplied an invalid email address. Please also check your junk mail folder.
Send the Product to Us for Repair
To avoid damage occurring during transportation, please ensure that your product is securely wrapped. We recommend that you wrap some bubble-wrap around the item or items and then pack them in a sturdy box with polystyrene chips or other suitable packing material to avoid movement within the box, preferably to a thickness of 1-2 inches all around. Secure fast with adhesive tape.
Please do not send any batteries or accessories with your camera, unless specifically requested to do so.
PLEASE NOTE: We can only dispatch product back to a UK address.
Send your parcel to our repair centre at:
DK Audio Visual Services Ltd
Unit 17 Gatwick Metro Centre
Balcombe Road
Horley
Surrey
RH6 9GA
Please ensure that you use a suitably secure and traceable means of transportation. We suggest carriers such as Royal Mail Special Delivery, Parcelforce, InterLink Express or other reputable transportation company which provides parcel tracking.
If the repairs to your product are covered under the terms of the warranty, a repair will be completed within our target turnaround of 10 days subject to spares availability however we cannot guarantee a completion date.
If the problem is found to be one that is not covered under the terms of the warranty (i.e. physical damage), or if the unit is found to be one that does not qualify for repairs under the warranty, an estimate will be raised and provided to you by letter or e-mail.
Warranty Repairs
For all warranty repairs, please ensure that your product is eligible before sending.
Please remember to include a copy of your purchase receipt. Do not send the original. (EBAY and PayPal Receipts from private sellers are not acceptable for warranty.)
Panasonic Cameras must have a Valid ‘CE’ mark on the serial number plate (Not ‘FC’ or ‘UL’) and be within twelve months of purchase to be covered under normal guarantee terms.
Non-CE Panasonic products may still qualify for repair under guarantee if a valid ‘Limited Worldwide Warranty certificate’ and purchase receipt showing the product was purchased abroad can be produced.
Products that do not qualify for warranty repair will be treated as ‘chargeable’.
Return courier charge applies to all returned chargeable products.
‘No Fault Found’ Jobs
If after extensive checks and tests we are unable to find any fault we will return the product to the sender with a report stating that we have not found any faults on the product.
Please note: a return carriage charge will be charged on all ‘No fault found’ products.
Out of Warranty Repairs and Estimate Reports
On receipt of your product an estimate will be raised and provided to you by letter or e-mail. Replacement cosmetic parts will not be included in the estimate unless specifically requested. If there is no fault apparent, we will contact you to arrange return at your cost.
Once an estimate is accepted we require payment in full then we will endeavour to complete the repair within 10 days subject to spares availability, however we cannot guarantee a completion date.
An estimate is not a firm quotation and in the event of unexpected damage or further faulty parts being revealed during repair work on the product a new estimate will be submitted including the extra parts required. If this new estimate is refused then the product will be returned unrepaired for courier cost only.
A refused estimate will be reassembled and returned unrepaired in the same condition that we received it where possible, however due to damaged/faulty parts being moved during examination this might not always be possible.