Frequently Asked Questions (FAQ)

Many cameras with built in flash will be affected by ‘lens shadows’. Even expensive DSLR cameras can suffer from lens shadows when using the built in flash.

The nearer that the flash lamp is positioned to the lens and the larger the size of the lens, then the more pronounced the problem will be. The position of the shadow will also vary depending on the location of the flash lamp in relation to the lens.

This is not a fault and cannot be rectified.

Lens shadow description

Lens shadow description

Some Panasonic cameras have a ‘Clipboard’ function. If clipboard is selected on the top function dial then the camera will only work on internal memory. The SD Card will not be accessible.

This is generally caused by dust and dirt getting inside the lens. The lenses on most digital cameras are not airtight. When the lens extends outwards it draws in air. If the camera is used or stored in a dusty environment then dust and dirt can find its way into the camera.  This would normally require a strip down to clean inside the lens.

With the writing on the memory card facing you, the switch will be on your left-hand side, move it upwards and this will unlock your memory card. However, if this does not resolve the problem we would recommend sending the camera to us to be examined.

Make sure your lens is clean and free of finger prints. A camera lens can mist up suddenly when going from cold temperatures to warm. Wipe the lens with a soft, clean micro-fibre cloth.

There are various types of SD Card. Standard SD cards only have a capacity of up to 2GB. Standard SD cards up to 2GB will work on all cameras.

SD HC Cards (High Capacity) have a capacity upto 32GB but can only be used in a camera that has the SD HC logo.

SD XC cards (Extended Capacity) are available for capacity up to 2TB but will only work in a camera with the SD XC Logo.

Always make sure that the logo on the SD card matches the logo on the camera.

Click HERE for more information on SD Cards.

If you connect your camera to a computer or have placed your SD card into a PC card reader and then edited any of your pictures on the PC this can cause them to no longer display on your camera. Always make copies of your pictures and save them on the PC before editing.

Only edit your copied pictures not the originals. Only keep original unedited pictures on the SD card. Do not rename any files or folders on your SD card.

Batteries will drain after being left for several weeks. Manufacturers recommend that you remove the battery from the camera when it is not used for long periods.

The flash on most pocket cameras will only operate up to about 2 metres from the subject. Flash is ineffective in large areas. This is not a fault. Try using slow shutter speeds and flash off.

Please ensure that you have ‘auto-focus’ selected and have not selected Macro mode.

Please ensure that the flash is not set ‘off’ and that you have not selected movie mode or scenery mode.

Digital cameras require a constant high current supply. Alkaline batteries are unable to provide enough power. Manufacturers recommend using rechargeable NiMH batteries rated at 2100mha or higher for best performance from your camera.

Please visit:  http://www.samsung.com/uk (the ”/uk” is important because if you go to ”.com” you will not be able to download software compatible with digital cameras purchased in the UK).

This is a common problem with small cameras caused by ‘airborne dust’ . Dust particles in the air reflect the flash back at the lens causing defocused circles to appear on photos. This is not a camera fault.

Dust causing defocused circles on image

Dust causing defocused circles on image

Samsung still digital cameras purchased from the 1 May 2009, are covered by a 1 year manufacturer’s warranty

This is a standard problem with small cameras using flash too close to peoples faces. The flash reflects off the subject’s eyes, most cameras have a red eye reduction setting but this will not guarantee red eye free pictures. This is not a camera fault.

The camera would need to be thoroughly inspected both internally and externally before a fair estimation of the cost to repair the camera can be established. Once repair charges have been estimated they would be detailed to you in a letter or by email.

There are many settings on a digital camera that can be misadjusted. We recommend that you find the option in the settings menu to reset your camera before assuming that it is faulty.

Our highly trained team of expert engineers are able to diagnose the majority of faults received via the description you have given. Nine times out of ten the engineer will have the correct part ready to repair your set upon arrival at your home.

90% of our repairs are completed on-site; rarely will you require a loan set. When necessary loan sets are offered to those who require a Samsung product repair or have purchased their product from John Lewis in Bluewater. Loan sets will only be available when a repair is under guarantee.

Many camcorders of 2 -4 years ago suffer from common failure of the CCD imager, please contact us for repair.

This will depend on the fault description we have received. Once we receive the call or completed online repair form, a senior field engineer will contact you to discuss your product’s fault. The field engineer will endeavour to work out the best route possible to repair your product without causing you inconvenience.

In cold conditions, please allow your camcorder to warm to room temperature before using.

We aim to complete most repairs within a week however we cannot guarantee turnaround times.

Camera products in the UK have a standard 12 month warranty. For a warranty repair you will be asked to provide a copy of your purchase receipt.

Panasonic’s warranty will only cover products with CE marking on the serial number plate.

The following types of damage will void the manufacturer’s guarantee:

  • Cracked LCD screens
  • Liquid spillage
  • Sand ingress
  • Physical Damage

For a small inspection fee, you can send your product to us and we will examine it carefully and provide you with a written Estimate Report. If you then choose to proceed with the repair then this charge is deducted from the final bill.

Estimate reports for Panasonic Cameras and Camcorders are free of charge.

This is very commonly caused by a clogged video head, use of a good quality head cleaning tape may resolve this.

You can find many more up to date FAQ’s here at Panasonic.

This is very commonly caused by a clogged video head, use of a good quality head cleaning tape may resolve this.

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