• Ian E Davey
    Ian E Davey
    01-12-2022
    Self

    So far, excellent service in providing estimate in a timely manner. Augurs well for when the repair to my compact camera is complete.

  • Jackie Coates
    Jackie Coates
    02-09-2022
    Self

    Unsure if my camera would be mended under warranty as purchased on internet but no problem whatsoever as had the receipt. Turn around time amazingly fast and the whole process easy and efficient. Had a report with returned camera as to what was mended. Would definitely use again if I have the misfortune of my camera breaking down again.

  • Mickfgr2
    Mickfgr2
    04-08-2022
    Self

    Great service from DKAVS they repaired my 100-400mm lens and returned it within 10 days. I will definitely be using them again if required in the future. Mick

  • Mickfgr2
    Mickfgr2
    04-08-2022
    Self

    Great service from DKAVS they repaired my 100-400mm lens and returned it within 10 days. I will definitely be using them again if required in the future. Mick

  • Elaine Smith
    Elaine Smith
    11-11-2021
    Self

    Amazing service this morning from your engineers. Both cheery and professional. Thank you.

  • Alison Clark
    Alison Clark
    08-10-2021
    Self

    Fantastic service, replaced zoom motor assembly. All done within a week. So glad Panasonic recommends DKAVS as official repairers for Panasonic’s cameras. Will definitely use again if needed.

  • Sarah Ward
    Sarah Ward
    04-08-2021
    Self

    Camera fixed and returned within 3 days. Excellent service.

  • Very efficient service,pleasant reception staff…Camera problem sorted out very quickly and e mail sent giving me full details of the fault and repair…highly recommended

  • gjdgjd
    gjdgjd
    02-05-2021
    Self

    Took advantage of a Panasonic 5 year warranty promotion 4 years ago on a TZ80 – knowing how much there is to go wrong with these advanced superzoom compacts. Good decision. These guys returned the fixed camera faster than I would have believed possible with an invoice for £0.00. More than a little impressed.

  • Many thanks to Andy and the team for sorting out an unexpected issue with my 50-200mm. They managed the communication all the way to Japan to give me back one my best performing lenses. They also split the delivery to return the camera earlier as the repair of the lens was taking longer due to component shortages (not their fault). Thanks again for a great service

  • Don B.
    Don B.
    05-12-2020
    Self

    Excellent service. Quick turnaround

  • Walter W
    Walter W
    11-10-2020
    Self

    Very impressed, quick turnaround. Camera is now back in full working order.

  • John Parish
    John Parish
    07-09-2020
    Self

    Always been impressed with DK brilliant service as usual as my Panasonic Cameras get a lot of use. Lens Jammed and returned fully working. Very grateful for such an excellent service.

  • mal.b
    mal.b
    07-08-2020
    Self

    fastest service I have ever known brill.in all ways.mal.b.

  • David F
    David F
    05-08-2020
    Self

    I have used DKAVS five times for Panasonic camera repairs and that speaks for itself I suppose. They do the job in a very professional manner and always to a very high standard.

  • JEAN JEFFERIES
    JEAN JEFFERIES
    08-07-2020
    Self

    Super efficient service. Camera returned to DK AVS by John Lewis on 15th July. Accepted as non-reparable by Fujifilm and new replacement received 7th Aug. Given the state of the country at present – I think this is fantastic! Thank you.

  • Paul
    Paul
    07-06-2020
    Self

    Very friendly and excellent service.My microwave is as good as new. Special thanks to the gentleman who allowed me to use the facillities after my long drive. Many thanks to all concerned.

  • Babs
    Babs
    10-05-2020
    Self

    Our 4 yr old comb. microwave ‘died’ last Thursday eve. We discovered DK-AVS, so dropped it off the next day for quote & repair. Quote received Friday pm and m/w was repaired ‘good as new’ ready to collect Monday. You cannot beat such excellent service anywhere! Thank you so much to Steve who found the fault & repaired it so promptly, also to Sonny for being so efficient, friendly & helpful. I am so grateful, thank you.

  • Rab
    Rab
    08-04-2020
    Self

    Repaired same day. Fast turnaround.Well done!

  • Roger Charlton
    Roger Charlton
    05-04-2020
    Self

    Amazing service. They received my camera on the last day of the warranty, fixed it the same day and I had it back a few days later. No quibbles, no charge. This would be terrific service at any time let alone in the middle of the Covid crisis!

  • Very fast repair service to my camera. Returned a week later. Very impressive!

  • Robert
    Robert
    03-12-2019
    Self

    I was amazed with the speed of the repair to my camera.I cannot fault the service. Thank you

  • WILFIE SWAIN
    WILFIE SWAIN
    08-11-2019
    Self

    ALTHOUGH THE REPAIR TO MY LUMIX CAMERA WAS FIRST CLASS I HAVE GIVEN THE SERVICE 4 AS THE RETURN POSTAGE WITH ROYAL MAIL WAS EXORBITANT , I WAS CHARGED £21 COMPARED TO THE £4 IT COST ME TO SEND .

  • Barbara
    Barbara
    04-11-2019
    Self

    Your technician Richard was wonderful , very patient , explained everything and sorted it all out for us . Very happy .

  • Paul L
    Paul L
    03-11-2019
    Self

    Most impressed with the quick turnaround.Sent my DMC-TZ90 camera in on Monday and came back to me 5days later repaired.Would definitely recommend.

  • Perry Dark
    Perry Dark
    12-10-2019
    Self

    My beloved TZ200 was posted 2nd Dec and received back fully repaired on the 10th. That’s excellent service!

  • KeithW
    KeithW
    11-10-2019
    Self

    Camera repaired the day it was received and back with me two days later. Well done team -exemplary service!

  • D Pickles
    D Pickles
    08-10-2019
    Self

    Despatched camera to you on 7 August. Arrived back repaired 10 August. Well done and thanks. Camera Lumix DMCTZ100 warranty repair

  • Chris
    Chris
    06-10-2019
    Self

    Excellent service, The camera, TZ60, returned within a week and in full working order. Well done everyone.

  • John T
    John T
    05-10-2019
    Self

    Excellent service for my Lumix DMCZS40 with a lens problem. Quickly sorted. This is the second time I have used this great service. Thank you.

  • Richard
    Richard
    09-09-2019
    Self

    Just outstanding efficiency. My Lumix TZ100 was repaired and checked the SAME DAY that it arrived at DK AVS. It was back with me working perfectly almost immediately. I’m still stunned at this speed of turnaround.

  • Brian Grigg
    Brian Grigg
    08-09-2019
    Self

    Very impressed with quick turnaround. The camera was back in my hands in just 3 days. Thanks. Brian G.

  • Andrew
    Andrew
    07-09-2019
    Self

    Great service and quality repair

  • David
    David
    05-09-2019
    Self

    One day turnaround is amazing and a few minutes of operation suggest all the (related?) faults have been cured. Only missed the opportunity to bore any of the technicians with stories about trying to make transistors from germanium in the early 60’s or that my wife probably taught their grandparents at Balcombe Rd School! Seriously thanks for the good service.

  • John
    John
    07-08-2019
    Self

    Absolute fantastic service posted the camera a week today and it was returned by post today fully repaired could not have had a better service. Many thanks.

  • Graeme Aldous
    Graeme Aldous
    02-08-2019
    Self

    Panasonic DMCTZ80 sent under warranty with no LCD picture. Repaired that day with new screen, and returned quickly. Excellent service (as usual). Only quibble… if you’d let me know it was coming, I’d have stayed in to meet the postman — as it was I had to go to the Delivery Office today to pick it up. No problem… the dog got a ‘different’ walk! I’m not going to lower my score for that.

  • Graeme Aldous
    Graeme Aldous
    02-08-2019
    Self

    Panasonic DMCTZ80 sent under warranty with no LCD picture. Repaired that day with new screen, and returned quickly. Excellent service (as usual). Only quibble… if you’d let me know it was coming, I’d have stayed in to meet the postman — as it was I had to go to the Delivery Office today to pick it up. No problem… the dog got a ‘different’ walk! I’m not going to lower my score for that.

  • Karen Maynard
    Karen Maynard
    05-06-2019
    Self

    Many thanks for repairing my camera – the grey shadow ruining photos has now disappeared! Good on-line communication and swift repair!

  • Steve Pastfield
    Steve Pastfield
    07-04-2019
    Self

    Excellent service as always

  • Chris B
    Chris B
    05-04-2019
    Self

    Dkavs recommended. Very pleased with one week turnaround, leaving my camera once again fully functional. Repaired same day it arrived, though unfortunately then 4 days to be sent back.

  • Robert Posner
    Robert Posner
    06-03-2019
    Self

    Brilliant service – Panasonic DMCTZ-70 lens iris was jamming and was immediately repaired under warranty and posted back. Could not have been easier to arrange, from start to finish. Thank you!

  • Shona
    Shona
    02-03-2019
    Self

    Dropped my Panasonic DMCTZ60 on holiday so could no longer use my camera. Now all fixed and back in working order. Efficient service. Many shops said repairs would take 6-8 weeks, this was turned around in a few days. Would use again.

  • Nigel Yeo
    Nigel Yeo
    03-02-2019
    Self

    I had an issue with my GH5 which meant it needed a new mainboard (HDMI port broken). I boxed my camera up and sent it to DK on Thursday and received my camera back on Saturday Morning all fixed! Outstanding. Extremely happy with the service! Many thanks

  • Simon Lewis
    Simon Lewis
    10-01-2019
    Self

    Really first class service from booking in,receiving feedback and my camera returned in a couple of days.

  • Hilary C
    Hilary C
    06-01-2019
    Self

    My Lumix camera lense had jammed completely and was unusable but is now working like new. Thank you!

  • Vannie
    Vannie
    02-01-2019
    Self

    Very prompt repair to my Panasonic camera under warranty. Returned in working order within days of receipt. Excellent service. Thanks.

  • Sandy
    Sandy
    05-10-2018
    Self

    An impeccable service, extremely fast and efficient, I couldn’t have asked for more. I will 100% recommend them to friends and family.

  • Alan
    Alan
    08-07-2018
    Self

    Panasonic TZ90 camera repaired under warranty. Fast repair. I was kept informed. Fast return. Now working fine. Great.

  • Chris
    Chris
    08-06-2018
    Self

    Lumix camera (7 years old but much loved) repaired successfully after electronics malfunction. Very good service and communication throughout; slight glitch re delivering the camera back to me, soon resolved. I recommend these guys.

  • Hazel
    Hazel
    08-06-2018
    Self

    Whilst the repair was completed and dealt with completely the camera came back covered in scratches which devalues any resale option.

  • rikki
    rikki
    05-06-2018
    Self

    They screwed up first repair of GH4R camera, so it had to be sent back. They then charged me for a new system board, but I discovered they hadn’t replaced the board at all, and their engineer actually lied in writing that they had, until later admitting that wasn’t the case. I’m still waiting for an amended invoice and some form or apology and refund but total silence so far. Have reported the whole matter to Trading Standards and may take court action.

  • IAN SWITHINBANK
    IAN SWITHINBANK
    05-04-2018
    Self

    Excellent and rapid repair of my Panasonic under warranty. Sent in at the weekend and back by the following Thursday. Thankis

  • Millne Thornton
    Millne Thornton
    08-03-2018
    Self

    Quickest turnaround I have ever had in a repair. Excellent service.

  • Elaine
    Elaine
    08-03-2018
    Self

    Panasonic Microwave bulb replaced within half an hour whilst I waited. Very helpful staff on the telephone and in the office. Definitely recommend.

  • Jezza
    Jezza
    05-03-2018
    Self

    Would definitely recommend and use again DKAVS. Followed the clear and easy to follow instructions and everything flowed as explained. From initial contact to return of the camera ten working days passed. Very Happy customer

  • Sally
    Sally
    05-03-2018
    Self

    Microwave repaired same day! Really impressed. Brilliant service. Couldn’t ask for more. Thank you

  • Geoff Wilson
    Geoff Wilson
    09-02-2018
    Self

    Fault Reported: “focus error”, lens does not retract. On charger, “switch off and start again”, lens extends and retracts on power on/off. Whirring sound from cam body, focus not engaging (?) I sent off my camera by Royal Mail Guaranteed 1pm Delivery at 12:23 on 28/Aug/2018 as suggested. Most surprising was the knock on the door on Saturday 31st and the camera returned, having been stripped down and repaired under the 5 year warranty , with no charge. I had taken almost 4 months to decide to send the camera off, as I believed the focus problem would be dismissed as ‘wear and tear’ or ‘user damage’ after 3 years of solid performance, so was happy and grateful to receive the camera back ready to go again and unexpectedly free of charge.

  • James
    James
    07-02-2018
    Self

    This firm is useless waiting ages for repair

  • Peter Audsley
    Peter Audsley
    05-02-2018
    Self

    Having used the company before to repair my wife’s Panasonic camera, I didn’t hesitate to use them again to repair my faulty camera. Again a quick and efficient repair. I wouldn’t hesitate to recommend the company to friends or family.

  • Griselda
    Griselda
    05-02-2018
    Self

    Thank you so much for mending my camera and dispatching it so promptly. I am very grateful for the efficiency of your company, and for the way you kept me in touch with proceedings. With kind regards, Griselda

  • Rosanna Ribolzi
    Rosanna Ribolzi
    05-02-2018
    Self

    Camera: Panasonic TZ60 Just a note to thank you so much for the repair to my Panasonic camera. It was returned the other day and only a short while after I had sent it to you. I can now take it on my trip to South America knowing that it is in tip-top order. I found the entire experience of dealing with your company entirely satisfying from the minute I first called to the time my camera was returned. The efficiency and level of customer service was exemplary and I thank you most sincerely for this. Kind regards.

  • Chris Mitchell
    Chris Mitchell
    05-02-2018
    Self

    Just received my Camera following warranty repair. So impressed with the service of the team and to achieve a same day repair and dispatch is really impressive. I was not expecting my camera back with me until after my holiday. The slowest bit was the postage. I would recommend your company to all photographers. Thanks to all the team

  • Corrie McNab
    Corrie McNab
    05-02-2018
    Self

    Thanks for a lovely job! My camera reqd a new lens and alignement as debris had got inside; impressed!

  • ProfAndyMatt
    ProfAndyMatt
    05-02-2018
    Self

    Excellent service on repair of my TZ80 camera. The repair was done under warranty. I sent it in on Monday and it was back home on Saturday. Great stuff

  • A Middleton
    A Middleton
    05-02-2018
    Self

    Very impressed. Sent 4.30 Monday back with me Wednesday 12.00 Fantastic service Under warranty but be more than happy to use in the future. Thanks

  • Jordan Wright
    Jordan Wright
    05-02-2018
    Self

    fantastic service! My Lumix GH5 came back fully fixed and in great condition. Speedy service. would recommend again!

  • Chandan Prakash
    Chandan Prakash
    09-01-2018
    Self

    Useless service. SD card slot of my GH5 has a problem. it doesn’t eject out card easily. Card tend to get stuck. Sent for repair. came back ( after ONE month,which might be Curry’s fault) with issue as it is. so i lost one month without shooting and problem there as it is.. not impressed. 2000 pound camera with poor build quality and equally poor support it seems. *** camera was repaired by DKAVS and returned to currys within 9 days ***

  • Paul McDermott
    Paul McDermott
    01-01-1970
    Self

    Wonderful service, hardly noticed my camera was missing. Would use again if needed.

  • kevin harper
    kevin harper
    01-01-1970
    Self

    No one is answering the phone line. Is anyone there ?

  • Beverley
    Beverley
    01-01-1970
    Self

    Lumix g80 touch screen not functioning as it should . Sent by my local shop for warranty repair. It was sent off and repaired and all seems to be well. Comments from the engineer confirmed the work undertaken

  • Jim Davis
    Jim Davis
    01-01-1970
    Self

    Excellent Service–I thought my VHS player was kaput although the DVD & Hard Drive were OK–Very quickly sorted by dkavs and very reasonable–will definitely recommend–Many thanks

  • No stars but there isn’t an option. Absolutely terrible customer services to non existent. Rang 3 times never got through once so had to go to the shop in person to find out whats going on with my item. Told each time the technician dealing with it wasn’t in and less than helpful, totally incompetent Would never recommend these to anyone! Don’t know how these are still in business judging by other reviews.

  • First experience dire 3mnths after camera sent for repair I fI ally received my refund. Lots of chasing for me and lots lies from then .role forward present day . I get an email saying my camera arrived with them with a cracked and scratched screen ? If they don’t even recognise a screen saver I don’t hold out much hope.As for contact because repair is under insurance it’s not possible to follow repair . Why I wonder ? Not a company I would ever use if I didn’t have to

  • Well organised. Impressive.

  • Amazing Repair. Repaired my XM3’s in a couple days and they work perfectly fine even fixed issues other than the one that I reported. Very Happy with their service 😀

  • Daoud Hilmi
    Daoud Hilmi
    01-01-1970
    Self

    Extremely slow, poor service and badly run. I will never use them again and do not recommend anyone else to do so. I do not understand how this company is the sole Panasonic UK Camera repair center. They shouldn’t represent anyone.

  • Geoff Clinton
    Geoff Clinton
    01-01-1970
    Self

    My Panasonic 100-400 seized in the middle of an air show. Whilst under warranty I expected the usual, “Our technician thinks the only way this could happen is that it was dropped” To my surprise no such problem and the repair was carried out on the same day it was released. First class service will use you again if I have problems with any of my Panasonic lenses. Thankls

  • Ian Baugh
    Ian Baugh
    01-01-1970
    Self

    Thank you very much for repairing my camera. The whole process has been very easy and your tracking system is excellent. I won’t hesitate to use you again and to recommend you to friends. Many thanks

  • Bob G
    Bob G
    01-01-1970
    Self

    Very pleased with a warranty repair to my camera. Very helpful and informative initial telephone enquiry, Turn around and return of camera much quicker than expected, great service, thank you.

  • rikki
    rikki
    01-01-1970
    Self

    They screwed up first repair of GH4R camera, so it had to be sent back. They charged me for a new system board, but I discovered that they hadn’t replaced the board at all, and their engineer actually lied to me in writing that they had, until later admitting that wasn’t the case. I am still waiting for an apology and partial refund but after asking me to put my complaint in writing it then took 3 weeks to get a reply which was totally unsatisfactory. Will be pursuing this legally.

  • Adam Lemon
    Adam Lemon
    01-01-1970
    Self

    I purchased my Samsung 55 inch 4K TV from John Lewis in December 2016. Over 2 weeks ago i contacted John Lewis as the TV had a dull streak appear on the screen. John Lewis said it’ll be repaired or replaced as it’s under warranty. They referred me to this company ‘DKAVS’. Firstly they didn’t send an engineer out on the day they said. On contacting them they just asked for a photo of the damage which I sent via email and asked I’m the email to be updated immediately but heard nothing. So I rang them and asked for an update, they said they’ll call back later that day….they did not. I phoned them again and asked for an update 2 days later and again they said they’ll call me back…..they didn’t. I’ve had no correspondence from them what so ever. An absolute terrible company and I’ll be urging John Lewis to ditch them. I’m going to make this go viral on both Facebook and Twitter with John Lewis also tagged in it. DKAVS……..you are a disgrace of a company and clearly any good reviews you have are fake!!!! Ps this has been copied and screen shotted so it best appear on your feedback otherwise I’ll be going to offcom. Believe you and me, once I have a bit between my teeth I go after awful companies like yourselves.

  • David
    David
    01-01-1970
    Self

    I’ve just received my camera from you fully repaired. I couldn’t be more pleased. Five star service.

  • Poor service Told it would take 1 week and after two weeks still no spare parts from Panasonic DK AVS not chasing them up to find out why Now expected repair will be one month later no camera for holidays very angry

  • AlisonBriggs
    AlisonBriggs
    01-01-1970
    Self

    Absolutely excellent and quick service between John Lewis and DK AVS, repairing my Panasonic Lumix which had a focus error. It was stripped down, some parts were replaced and it was returned to one very happy and satisfied customer. Many thanks.

  • Andrew Burr
    Andrew Burr
    01-01-1970
    Self

    I was unable to pay on your website and your telephone operators took about 15 minutes to answer my call!

  • Christopher Lee
    Christopher Lee
    01-01-1970
    Self

    I sent my Panasonic DMC-TZ70 camera back for repair under warranty. Two main problems being that the zoom would not extend and retract and there was dirt inside the lens. Fantastic quick service with the camera returned fully repaired in under 10 days. great communication. Fantastic service, would definitely recommend this company. Many thanks. A*********

  • David Herrera
    David Herrera
    01-01-1970
    Self

    My testimony is not very good, it a frustrated one as I feel I have been deliberately robbed. The first time I sent my camera for repair, I told them what the fault was about adn what needed to be done. The first thing I mentioned was that I could not charge the battery. I also had issues with the software and the battery. The fix the software, I believe they gave me a new battery but they said nothing about the charging issue. I called them and a lady answered the phone after asking me all the details and the issue I had. She told me that I should send it to have a look again. When they received the camera, a day after sent me a bill with an explanation saying that the charger is not included in the insurance. I am happy with that and call to make a payment believing that I was paying for the charger. The persone who took payme also was under the impression that I was paying a charger. When I receive the camera, it was still not working and called them again. The person who took the call apologised for the error and told me to call next day to speak with a supervisor. I offer my self to go to them and fix the issue once and for all. But I received an email saying that I was charged for the transport. No where un the conversation or documentation they said that they were charging me for transport. They hide this info all the time and knowing I was sending the camera again, the never said was the issue was. I sent an email to the supervisor to let him know my thoughts and how disappointed I was and that I wanted to commence proceeding for a formal complaint. Guess what??, I have not received further communication from them. But I want to take this issue further and won’t stop until I have what they owe me. Tottaly disappointed!!!

  • Rob Charles
    Rob Charles
    01-01-1970
    Self

    I have always used DK AVS for any repairs to my cameras. However I recently sent in my Panasonic SD90 with focus Issues, and apparently the Engineer couldn’t find no fault with the lens? The issue still remains – the problem I’m getting is “Blurry Footage” and I have no idea why I get this, can someone contact me? Above all that I can’t fault the service in general. Thank You!

  • Alan Nicholson
    Alan Nicholson
    01-01-1970
    Self

    Contacted DK online I was very quickly allocated a job No. along with postage advice. My camera was repaired same day as they received it and posted back to me under Panasonic 5yr warranty scheme free of charge. Thank you . A fabulous service .

  • Richard
    Richard
    01-01-1970
    Self

    Panasonic DCTZ200 repaired under warranty. Very impressed with the very speedy service – repair work turned around same day. Professional repair from a top Co. Thanks.

  • Peter Noden
    Peter Noden
    01-01-1970
    Self

    I sent my Panasonic TZ80 for repair, it was received on Tuesday, repaired and returned to me by Saturday. Superb service and super fast turnround. Very impressive. Thank you.

  • Alan
    Alan
    01-01-1970
    Self

    Repair to Panasonic camera fast and efficient. Return packing excellent, many thanks.

  • Marc
    Marc
    01-01-1970
    Self

    just received my video camera back, what an amazing and super quick service, I posted it 20.07.18 and recieved it today 23.07.18 brilliant service and camera working 🙂 Thankyou

  • John Houston
    John Houston
    01-01-1970
    Self

    Just received my camera after big repair job ( dropped in sea water ) Communication and service excellent , very happy with the job.

  • BJ Harringtin
    BJ Harringtin
    01-01-1970
    Self

    Great service. No fuss and done quickly. Thank you.

  • Urfan
    Urfan
    01-01-1970
    Self

    Never have I ever received such poor customer service. This is the 3rd time Sony have tried to repair our TV and we have now been without it for over 4 weeks. We have had to chase the repairers to find out what is happening and there is still no news. We bought a Sony Oled TV and spent £4000 only for it to stop working within a year. Definitely would not purchase another Sony product.

  • Sean Adams
    Sean Adams
    01-01-1970
    Self

    Sent Panasonic G9 to be repaired due to issue with circuit boards Received 23 November and there was an issue with the parts not being in stock – got camera back a month later but shutter is stuck and won’t switch on

  • Nick
    Nick
    01-01-1970
    Self

    DK did a great repair job on my 2017 Panasonic Lumix camera and quickly too. Thank you!

  • Hilary Mackie
    Hilary Mackie
    01-01-1970
    Self

    My FZ1000 repaired under warranty and returned in good time. We were kept fully informed re progress. Excellent service, thank you. Hilary Mackie

  • Lucy
    Lucy
    01-01-1970
    Self

    Camera taken into John Lewis for warranty repair pre lockdown! Delighted to receive new camera today. Lovely surprise as wondering whether I would ever see it again! Thank you

  • Ian G
    Ian G
    01-01-1970
    Self

    Very fast turnaround. Impressed.

  • Jim Hannah
    Jim Hannah
    01-01-1970
    Self

    Great service. Camera returned after only 2 working days. Many thanks. Jim H

  • Janet Anderson
    Janet Anderson
    01-01-1970
    Self

    Excellent service. Warranty repair on my Lumix Camera. So pleased to have it back in record time. Thank you so much. Janet

  • Janet Crowe
    Janet Crowe
    01-01-1970
    Self

    Lumix camera received and repaired on the same day, the well protected parcel arriving back to me the following day. Superb service. Am delighted, many thanks.

  • There was no communication. I was lied to on the phone. The operator said the repair could not be done under warranty because there was no receipt. In fact John Lewis had been asked for proof of purchase and they had provided this but it had not been recorded and work had not been progressed. I was not notified of the cameras return and it was just left on the doorstep.

  • Janet Tricker
    Janet Tricker
    01-01-1970
    Self

    Fast, excellent service

  • Alan Parr
    Alan Parr
    01-01-1970
    Self

    Very impressed indeed by the excellent service provided by DKAVS. The replacement part for my Go Pro camera arrived very quickly with no fuss whatsoever. Thank you for your excellent service which is very much appreciated.

  • Twiglets mum
    Twiglets mum
    01-01-1970
    Self

    DK AVS were the recommended Sony repairers for our almost new Sony TV. They were so efficient keeping us informed with texts and emails about parts etc & turned up exactly on time to replace the mother board. Really good service

  • Lyndon R
    Lyndon R
    01-01-1970
    Self

    Fantastic service repaired Panasonic Lumix DCTZ200 new LCD screen all done and returned within 3 days thank you Lyndon

  • The TV screen just displays multicoloured vertical lines

  • Len H
    Len H
    01-01-1970
    Self

    Speed of service excellent Camera now working perfectly Many thanks

  • David Jackson
    David Jackson
    01-01-1970
    Self

    My Lumix G7 repaired and working great ManyThanks.,

  • Walter W
    Walter W
    01-01-1970
    Self

    First class service.

  • Bronwen Gibbs
    Bronwen Gibbs
    01-01-1970
    Self

    Received by DKAVS on the 4th August. Returned by post today (13th) full repaired and functional. So pleased with the service. Also really friendly and helpful customer service when I telephoned.

  • BRIAN EAST
    BRIAN EAST
    01-01-1970
    Self

    Excellent and very fast turnaround as my Panasonic DCLX100M2 camera developed a fault with its zoom mechanism and therefore returned to John Lewis Ashford (Kent) while under their warranty on 01/08/2020 and received it back on 08/08/2020 all repaired and checked.

  • olly
    olly
    01-01-1970
    Self

    disappointing levels of customer service despite being chased countless times for an update. challenging to get through and speak to anyone.

  • Bryan C
    Bryan C
    01-01-1970
    Self

    Excellent service. Most impressed by the engineer who fixed our problem.

  • Eric cooper
    Eric cooper
    01-01-1970
    Self

    Our t.v. Was repaired today by a very pleasant And efficient technician . Their service has been outstanding .

  • Geoff Watkins
    Geoff Watkins
    01-01-1970
    Self

    Impossible to contact DKAVS BY phone in any reasonable time. Only one contact successful, promised call back by Matt 4 days ago, still waiting. No info on website as fault has not been registered.

  • Hope
    Hope
    01-01-1970
    Self

    I am so grateful my local electronics shop recommended contacting DK audio, as the problem with my camera was a complicated issue. I was not hopeful it could be fixed, but low and behold it is now working perfectly. Efficient and trustworthy service with great communication. Would highly recommend and use again. Thankyou!

  • Excellent service. A pleasure to speak to real people on the phone. Darren, the engineer, was very courteous and efficient and my microwave was fixed with three days of me reporting the fault. Margaret

  • Michael
    Michael
    01-01-1970
    Self

    Superb service, Panasonic camera fault repaired under warranty, and returned the next day, and working perfectly

  • Andrew Cooper
    Andrew Cooper
    01-01-1970
    Self

    Brilliant service I can see why you are the recommended repairers to Panasonic camera back as good as new thanks. Andrew Cooper

  • MR DJ BROWN
    MR DJ BROWN
    01-01-1970
    Self

    Panasonic camera repaired under warranty.DK claimed to have repaired it on the day they received it.I used Royal Mail track and trace. This indicated that the camera had been received and signed for a week earlier.The on-line progress report only recorded the arrival two days later.

  • Robert Allen
    Robert Allen
    01-01-1970
    Self

    My Lumix GH5 IBIS was not working as it should. DKAVS repaired it under 5 year Panasonic extended warranty, it’s had a new sensor assembly and now works like new, I’m very happy. I sent the camera on Wednesday, got it back on Saturday morning. Excellent service.

  • Jeremy
    Jeremy
    01-01-1970
    Self

    Repaired and back to me in five days and that included a weekend. Unbelievably fast service and my camera is now as good as new.

  • Sheila
    Sheila
    01-01-1970
    Self

    Excellent service Repaired and returned very quickly. Many thanks.

  • Susan
    Susan
    01-01-1970
    Self

    Posted my Lumix DMC-TZ80EB-K camera in for a warranty repair which was successfully completed and returned within a week Excellent efficient service.

  • john craven
    john craven
    01-01-1970
    Self

    excellent service and quick turn-round. recommend.

  • Pete
    Pete
    01-01-1970
    Self

    Sent my Lumix DMC-TZ70 in for a warranty repair. Tracked the progress online and the camera was back to me within a week and in full working order. Absolutely delighted with the service. Thank you!

  • Chris Volante
    Chris Volante
    01-01-1970
    Self

    Easy to send for warranty repair via website. Very quick turnaround even during COVID restrictions, good repair and well packaged. Would recommend for warranty or paid repairs, extremely professional throughout.

  • widesight
    widesight
    01-01-1970
    Self

    Our GH5 was badly damaged and my gut feeling was that it could have been prohibitively expensive to repair, however DK AVS had it back to me good as new. Fantastic service and a really friendly team.

  • Bob G
    Bob G
    01-01-1970
    Self

    First class service, excellent repair, quick turnaround, good feedback. Well done thank you.

  • Lorna Andrew
    Lorna Andrew
    01-01-1970
    Self

    Not impressed so far. Request for repair submitted 12 hours ago. Email also sent. Returned email sent to me just now….just a copy of my original mail.

  • Absolute Robbers! £25 for inspection and a detailed report….. what I received was a quote of £990 for a new TV (tv that sells for 900 in shop with £90 labour on top! Detailed report consisted of “requires exchange unit” no description of problem! When challenged they sent revised email telling me exactly what I wrote down initially! Took to another shop repaired for £70 AVOID THESE COWBOYS!!!!

  • Paul
    Paul
    01-01-1970
    Self

    Fault with camera/battery as not charging. Camera sent to yourselves for repair via John Lewis.. Returned stating the problem was identified and rectified. Collected camera. Still exactly the same fault present!

  • John Rowcroft
    John Rowcroft
    01-01-1970
    Self

    Super quick and efficient service. Thank you.

  • Andrew Opie
    Andrew Opie
    01-01-1970
    Self

    Excellent repair of my Sony HX60 camera. Great job, many thanks!

  • Terence
    Terence
    01-01-1970
    Self

    If I could have given more than 5 stars I would have. Only 6 days from posting to receiving camera back fully repaired. Excellent and courtesy response every time I called.

  • CVP
    CVP
    01-01-1970
    Self

    Where is the item? Please provide tracking.

  • Barbara Kennedy
    Barbara Kennedy
    01-01-1970
    Self

    Excellent speedy service ! Great customer service by phone and email . Highly recommend . My Panasonic Tz70 was repaired and returned within a week . Thank you .

  • Osman
    Osman
    01-01-1970
    Self

    I got my repair done promptly and returned right away , Expellant service ,Thank You

  • Steve Hardiman
    Steve Hardiman
    01-01-1970
    Self

    Camera developed problem with lens cover failing to open and close properly soon before holiday. Thrilled at quick (same day) turnaround and efficient service. Steve

  • Excellent service, camera stripped, repaired, tested and posted back the same day.

  • Pam
    Pam
    01-01-1970
    Self

    Excellent service and repair. Great communication throughout and loved the repair centre tracking facility.

  • Les P
    Les P
    01-01-1970
    Self

    Outstanding, efficient and quick service

  • Nicky Turner
    Nicky Turner
    01-01-1970
    Self

    Green tinge in faces Faint green circle mark to botton left screen with a line running across screen

  • Barbara Murphy
    Barbara Murphy
    01-01-1970
    Self

    I was very worried when my FZ82 had a problem with it’s zoom. UK Digital recommended that I contact DKAVS. I went online and found the repair procedure very straight forward and posted my camera as instructed on the website. Within 2 weeks the repair was completed and today, 29th November the camera has been returned carefully packaged and in full working order. Thanks for excellent service.

  • Tim Dunmore
    Tim Dunmore
    01-01-1970
    Self

    Very helpful advice and rapid service. My camera’s handstrap broke and it fell to the ground and was badly damaged. Thanks to DK’s advice that it was still covered by guarantee (which I thought had expired). So I got an excellent repair very quickly and free of charge. Thank you Andy and the team.

  • Howard Jones
    Howard Jones
    01-01-1970
    Self

    Very impressed with the speed and quality of the service. My old camera now has a new lease of life!

  • M.Smith
    M.Smith
    01-01-1970
    Self

    I really cannot fault this company who in my opinion set the benchmark for others who wish to provide the highest customer service should aspire to. Their online system provides on-going feedback throughout the process including linking into the return courier. This coupled with an amazing turn-round repair time was a revelation. Posted on a Tues and back in my hands properly packed on Sat. Superb!

  • Sally Ross
    Sally Ross
    01-01-1970
    Self

    Thank you so much DK Audio Visual Services for such excellent service. My DMCTZ60 camera lens issue was fixed on warranty the day it arrived and is now back to its usual fantastic self. Thank you.

  • John H
    John H
    01-01-1970
    Self

    Easy process to return camera (DMCTZ80). Repair done very quickly under extended warranty and returned to me in full working order. Couldn’t ask for more. Thank you.

  • Patrick Squire
    Patrick Squire
    01-01-1970
    Self

    Very speedy and efficient service. Camcorder now restored to its previous functioning status.

  • Replace my Sigma 24-70 DG DN Art within 2 weeks, everything was completely repaired – if anything it’s probably a brand new lens. Lens was returned special delivery, safely packed.

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