Customer FAQ

Please visit:  http://www.samsung.com/uk (the ”/uk” is important because if you go to ”.com” you will not be able to download software compatible with digital cameras purchased in the UK).

Samsung still digital cameras purchased from the 1 May 2009, are covered by a 1 year manufacturer’s warranty

The camera would need to be thoroughly inspected both internally and externally before a fair estimation of the cost to repair the camera can be established. Once repair charges have been estimated they would be detailed to you in a letter or by email.

Our highly trained team of expert engineers are able to diagnose the majority of faults received via the description you have given. Nine times out of ten the engineer will have the correct part ready to repair your set upon arrival at your home.

90% of our repairs are completed on-site; rarely will you require a loan set. When necessary loan sets are offered to those who require a Samsung product repair or have purchased their product from John Lewis in Bluewater. Loan sets will only be available when a repair is under guarantee.

This will depend on the fault description we have received. Once we receive the call or completed online repair form, a senior field engineer will contact you to discuss your product’s fault. The field engineer will endeavour to work out the best route possible to repair your product without causing you inconvenience.

We aim to complete most repairs within a week however we cannot guarantee turnaround times.

Camera products in the UK have a standard 12 month warranty. For a warranty repair you will be asked to provide a copy of your purchase receipt.

Panasonic’s warranty will only cover products with CE marking on the serial number plate.

The following types of damage will void the manufacturer’s guarantee:

  • Cracked LCD screens
  • Liquid spillage
  • Sand ingress
  • Physical Damage

For a small inspection fee, you can send your product to us and we will examine it carefully and provide you with a written Estimate Report. If you then choose to proceed with the repair then this charge is deducted from the final bill.

Estimate reports for Panasonic Cameras and Camcorders are free of charge.