For a small inspection fee, you can send your product to us and we will examine it carefully and provide you with a written Estimate Report. If you then choose to proceed with the repair then this charge is deducted from the final bill.

Estimate reports for Panasonic Cameras and Camcorders are FREE OF CHARGE.

Camera product in the UK has a standard 12 month warranty. For a warranty repair you will be asked to provide a copy of your purchase receipt.

Panasonic warranty will only cover product with CE marking on the serial number plate.

The following types of damage will void the Manufacturer's Guarantee.

Cracked LCD screens

Liquid spillage 

Sand ingress 

Physical Damage

The repair from the initial call should take around 4-7 days approximately. This is dependable on the manufacturer’s part availability.

This will depend on the fault description we have received. Once we receive the call or completed online repair form, a senior field engineer will contact you to discuss your product's fault. The field engineer will endeavour to work out the best route possible to repair your product without causing you inconvenience.

90% of our repairs are completed on-site; rarely will you require a loan set. When necessary loan sets are offered to those who require a Samsung product repair or have purchased their product from John Lewis in Bluewater. Loan sets will only be available when a repair is under guarantee.

An estimate will normally take 4-5 working days via post. You can contact the call centre after 2-3 working days if you wish. Our professional and friendly call centre staff will assist you with the engineers report as well as any other enquiries you may have.

Our highly trained team of expert engineers are able to diagnose the majority of faults received via the description you have given. Nine times out of ten the engineer will have the correct part ready to repair your set upon arrival at your home.

Mr Denis McFarlane (General Manager)
Email: Denis@dkavs.co.uk
DDI: 020 8687 8809

Mr Jim Lane (Service Manager)
Email: Jim.Lane@dkavs.co.uk
DDI: 020 8687 8825

The camera would need to be thoroughly inspected both internally and externally before a fair estimation of the cost to repair the camera can be established. Once repair charges have been estimated they would be detailed to you in a letter or by email.

Samsung still digital cameras purchased from the 1 May 2009, are covered by a 1 year manufacturer's warranty.