horley agreement

Returning product for repair:

Terms of business for Camera Repairs  

Please read the instructions below then click to 'Agree' at the bottom of this page

Complete and print the online 'Repair Request Form' ( you may want to print a second copy to keep)

Provide the product details and a full fault description. Please ensure that all fields are completed including full contact details (with e-mail address). This will enable us to keep you updated with the repair progress or to notify you of estimate or repair completion. Please retain a copy for your reference. Your personal details will only be used for the purposes of contacting you regarding your repair, including any required financial transactions. This would only be by DK Audio Visual Services Ltd. In the case of a warranty repair, your details will be passed on to the product manufacturer.

Your details will not be passed to any other organisation without your permission.          

Please be advised that we will report and pass on to the police or authorities any recorded footage on your product, the content of which is found to be of a nature that we believe may be illegal.

   
To avoid damage occurring during transportation, please ensure that your product is securely wrapped. We recommend that you wrap some bubble-wrap around the item or items, then pack them in a sturdy box with polystyrene chips or other suitable packing material to avoid movement within the box, preferably to a thickness of 1-2 inches all around. Secure fast with adhesive tape.

Send your parcel to our repair centre at :

DK Audio Visual Services Ltd
Unit 17. Gatwick Metro Centre
Balcombe Road
Horley
Surrey
RH6 9GA

Please ensure that you use a suitably secure and traceable means of transportation. We suggest carriers such as Royal Mail Special Delivery,   Parcelforce,   InterLink Express  or other reputable transportation company which provides parcel tracking

PLEASE NOTE: WE DO NOT REPAIR PHOTOGRAPHIC FILM CAMERAS ONLY DIGITAL CAMERAS

Please do not send accessories with your camera, unless specifically requested to do so.

If the repairs to your product are covered under the terms of the warranty, a repair will be completed within our target turnaround of 10 days subject to spares availability, however we cannot Guarantee a completion date

If the problem is found to be one that is not covered under the terms of the warranty (ie. physical damage), or if the unit is found to be one that does not qualify for repairs under the warranty, an estimate will be raised and provided to you by letter or e-mail.

For all warranty repairs, please ensure that your product is eligible before sending.

Please remember to include a copy of your original purchase receipt. Do not send the original.

Panasonic Cameras must have a Valid 'CE' mark on the serial number plate (Not 'FC' or 'UL') and be within twelve months of purchase to be covered under normal guarantee terms.

Non-'CE' Panasonic products may still qualify for repair under guarantee if  vaild ‘Limited Worldwide Warranty Paperwork’ and purchase receipt can be produced..

This covers the unit for twelve months from the date of purchase.

All Non-'CE' Panasonic products will not be covered by Panasonic Warranty.  

Returning product for estimate – Out of warranty repairs 

Upon receipt of your product an estimate will be raised and provided to you by letter or e-mail.
If there is no fault apparent, we will contact you to arrange return at your cost.

Once an estimate is accepted we require payment in full then we will endeavour to complete the repair within 10 days subject to spares availability. however we cannot Guarantee a completion date.
Please note: We do not accept Cheques for final payment.

Schedule of charges

Estimates

Following issue of an estimate, if we receive no return communication, we will contact you a second time, in writing, 28 days later. If we again receive no response, we will write to you a further 28 days later.
If there is no response to this final notice within 28 days from the letter date, the product will be disposed of.

After refusal of an estimate, you will have one of two options;

• you can elect to have the item returned to you (courier charges apply)
• you can authorise DK Audio Visual Services Ltd to arrange disposal (we will request this confirmation in writing – by letter or e-mail).

PLEASE NOTE:   We can only Despatch product back to a UK Address 

(Any Water resistant cameras sent to us in Error will be returned un-repaired at customers cost..)

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